Returns

We try to ensure that all our customers are 100% satisfied with their product. If whatever reason you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are unused and returned to us within 14 days of purchase.

Please ensure that the package is wrapped securely and for your protection, we highly recommend that you use a recorded delivery service like Royal Mail Recorded Sign For (For the UK).

When returning your item please ensure you enclose a note with your name, address, order number and the reason for return.

Please send all returns to:

Twisted Moustache
Holly House
Caldecote Street
Newport Pagnell
Buckinghamshire
MK16 0DD

Once we've received your return, we'll aim to process your refund or exchange within three working days. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Refunds will be given via payment method supplied at the time of ordering.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.

If you have any questions, then please contact us and we'll do our best to ensure that we can get things sorted for you!